• We pack our items very carefully however breakages sometimes occur during delivery.
• Head office must be notified of damage within 24 hours of receipt by courier. Only Head Office can authorise returns.
• We will require an image emailed to kingbug@bigpond.net.au or text it to 0418158586. We will then email you a confirmation email advising as to whether the item will be required to be returned for replacement or refunded. This is at our discretion. If we are out of stock of the item we will refund or you may wish to choose another item.
• Items to be returned will be picked up by our courier and we will organise a return label for you. If our courier is unable to pick up in your area we will liaise with you to return the package to our P.O. address ( postage will be refunded in this case ).
• Items being returned must be well packed to avoid further damage, be in their original box and posted within 5 days of receipt.
• We are unable to accept returns / refunds for the following:-

        1. Change of mind. As a natural product some imperfections variances may be present to that of the image shown online.

         2.  Refunds are not applicable for items chosen that are simply not available / or not available to post offshore. Please note as you see the item online is what is available only.         Please check to confirm if item is not availabe for offshore dispatch.

         3. Please note colours on website are as close to the actual colourings of the insect as is possible to reproduce online.

         4.   We reserve the right to ship when we have items ready for shipment - this may sometimes take more than 5 days.

        5. Returned items shipped after 5 days of receipt ( unless approved by head office )

        6. Items are returned without Head Office approval.

        7. Items arrive in a distressed condition ( i.e. not as per emailed image ) due to inadequate  packaging.

        8. Specials. These are Final Sale items and no returns will be accepted.

        9. If we accept an exchange all return postage and restocking fees apply. Afterpay fees apply if a refund is required.

        10. Refunds / exchanges attract a restocking fee of $15 for the first item and $5 per additional item.
         

b&b™ aim for 100% customer satisfaction and we will do our best to provide excellent customer service.