By buying online you accept the conditions listed below.

• Postage other than Express post within Australia for framed insects etc. on orders over $150 is FREE 
• Please be advised that all parcels are sent ATL - Authority to leave. Should you require a signature on delivery, please stipulate this in the 'order comments box' upon placement of your order. If a signature on delivery is not requested ( as per above ) then the parcel is not insured against theft or breakage and no claim can be made against bits'n'bugs for loss. 
• If you need your item in a hurry please use the express service and put in Comments Box the date you require the item. Please note we endeavor to dispatch within 2-3 days from order date - overnight delivery is not available. We use Australia Post for our express deliveries - delivery is in accordance with Australia Post guidelines and as such we will not be liable for late/lost delivery. 
• Dispatch from our Australian warehouse is usually within 3 working days from placement of order. Depending on your location delivery is usually within 7-10 working days of dispatch of order. Please make exception for public holidays and out of metro/rural destinations.
• Domestic carriers are Aramex Couriers http://www.aramex.com.au or Australia Post www.auspost.com.au/track
• Please only provide a street address as Aramex Couriers do not deliver to P.O. Boxes or Parcel Lockers.
• If you live in a remote area we will dispatch via Australia Post (if applicable) Australia Post will be responsible for delivery. Delivery may take up to 15 working days. If no comment regarding leave without signature is received online at time of ordering- Australia Post will deliver to your nearest post office for you to collect. They will not leave the item without a signature. 
• When your product has been dispatched you will receive an email notification. Log in to your account which will then contain courier details and online tracking ID. b&b™ has no control over your parcel once it has left our warehouse.
• Please ensure you are available to take receipt and sign for parcel. If not present the courier will leave a calling card for you to follow up and organise delivery time or pick up location. It is the duty of the recipient to track parcel online and follow up with courier company. Recipient is liable for return post if item is undeliverable.
• ARAMEX - we use Standard delivery service unless otherwise noted on order.
  If you the  customer are unavailable they will leave the parcel in a safe place at the delivery address if possible. If there’s no safe place, the parcel will be redirected to the nearest Parcel Connect agent. 
• Wholesale shipping rates apply. View T&C in wholesale section.
• PLEASE NOTE WE DO NOT HAVE ANY CONTROL OF PACKAGES ONCE THEY ARE WITH THE COURIERS.

WE SHIP GLOBALLY

• We ship to most countries. Delivery times are in accordance with Australia Post guidelines.  b&b™ has no control over shipping times. 
• Shipping costs are $25 base shipping cost + $10 per item which is automatically calculated at checkout. eg. One item = $35. Two items = $45.
• International parcels are sent standard Express Australia post unless otherwise advised www.austpost.com.au/track  Some countries not applicable, we will then send surface mail. Once dispatched you will be notified by email and sent a tracking number and postal provider tracking address so you can track your parcel online. If you do not track your parcel you may miss delivery.
• Delivery to countries from our Australian warehouse normally takes between 10-14 working days some maybe 30 days. Any customs duties that maybe applicable are payable by buyer.
• We do not reimburse for lost items. b&b™ has no control over your parcel once it has left our warehouse.
• All our invoices state the exact species names for customs purposes. As we do not ship any CITES specimens internationally no permits are required. Wholesale customers please read separate T&C.